Refund policy

Return & Refund Policy

Last Updated: 7/8/2026

Thank you for shopping with PR. We want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

We offer a 14-day return policy, meaning you have 14 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it.
  • The item must be unused, unworn, unwashed, and free from stains, odors, pet hair, or damage.
  • All original tags, packaging, and accessories must be included.
  • Proof of purchase or your order number is required.

Items that do not meet these requirements may be denied or returned to the customer at their expense.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without original packaging or tags

How to Start a Return

To request a return, please contact us with your:

  • Full name
  • Order number
  • Reason for the return

If your return is approved, we will provide instructions on how and where to send your package.

Please do not send items back without first requesting a return, as they may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.
  • The item arrived damaged or defective.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for your bank or card provider to process the refund.

Original shipping charges are non-refundable, unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges. If you would like a different size or item, please return the original item (if eligible) and place a new order.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow our return policy.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Email: Shopwithkaa@gmail.com
Store: PR